What are the trading hours for HK shares?
Trading is conducted on Monday to Friday (except public holidays) during the following times:

Auction Session (where only At-auction Order (“AAO”) and At-auction Limit Order (“AALO”) are allowed)

Pre-opening Session

9:00 am – 9:20 am

Only accepts at-auction and at-auction limit orders

At-auction Limit Order input period

9:00am to 9:15am Order amendment and cancellation of AAO and AALO are allowed from 9:00am to 9:15am

Pre-order matching period

9:15am to 9:20am Only order input of AAO is allowed. Orders amendment and cancellation of AAO and AALO are NOT allowed

Note: At-auction Limit Orders that remain unmatched after pre-opening session will be carried forward to the next trading session as Limit orders. At-auction Order that remain unmatched will be cancelled automatically.

Orders input before market open will be verified by our system and processed in the next trading session.

Continuous Trading Session

9:30 am – 12:00 pm
1:00 pm – 4:00 pm

Note: Enhanced Limit Order (“ELO”), Special Limit Order (“SLO”) and Limit Order (“LO”) cannot be cancelled or amended in the HK exchange from 12:00 noon to 12:30pm; yet they can be cancelled from 12:31pm (Hong Kong Time).

There is no Extended Morning Session and Afternoon Session on the eves of Christmas, New Year and Lunar New Year. Where there is no Morning Session, there will be no Extended Morning Session.

Closing Auction Session (Where submissions of At-auction Order (“AAO”), At-auction Limit Order (“AALO”), Good Till Date Order (“GTD”) and Stop Loss Limit Order (“SLLO”) are allowed.)

Closing Auction Session

4:00pm to 4:10pm Reference Price Fixing Period

4:00pm to 4:01pm Order input, amendment and cancellation are NOT allowed

Order input period

4:01pm to 4:06pm Order amendment and cancellation are allowed

No Cancellation period

4:06pm to 4:08pm Order amendment and cancellation are NOT allowed

Random Closing period

4:08pm to 4:10pm Order amendment and cancellation are NOT allowed

Note: All unmatched AAOs and AALOs placed from 4:00pm to 4:10pm will be cleared after day end. Outstanding orders placed during Continuous Trading Session that are within valid price ranges will be carried forward to Closing Auction Session as AALO. SLLO will not be triggered during Closing Auction Session.

You can place your order through the following channels:

Dealing Hotline at (852) 38966001 (Securities)
If you prefer to talk to our dedicated dealing staff directly, you can also call our Dealing Hotline at (852) 38966001. Our professional and experienced dealing staff will handle your call and place your order directly with the HK Exchange.
Note: Phone orders through the Dealing Hotline are subject to a Telephone Charge Provision.

We do not provide margin financing at this stage.

For holiday schedules, please refer to the Trading Calendar in the HKEx website.

There are currently seven types of orders: At-auction Order (“AAO”), At-auction Limit Order(“AALO”), Limit order (“LO”), Enhanced Limit order (“ELO”), Special Limit order (“SLO”), Good Till Date Order (“GTD”) and Stop Loss Limit Order(“SLLO”).

You can go to the ‘Order Status’ tab in the trading platform where you can double click on the order you want to amend or cancel. The order details will pop up, allowing you to amend or cancel the order by clicking on the ‘Modify’ or ‘Delete’ button.

(Note : Only orders in ‘Queue’ or ‘Pend’ status can be amended or cancelled.)

Your open positions and placed orders will not be closed even when you are offline. All the open positions will remain active even if you are logged out of your trading platform as the orders will be active on the server side. If you wish to close the orders, you will have to manually close each position on your trading platform.

Kindly attempt to shut down the platform and restart it.
If the problem persists, kindly remove any recently installed programs, and restart the platform.

If you still encounter problems, please contact cs@blackwellglobal.com.hk.

Below are the trading hours for Futures:

Contract	Trading Session	Trading Hours*	Trading Hours on Last Trading Day (Spot Month Contract)	Pre Market Opening Period
Hang Seng Index Futures H-shares Index Futures Mini-Hang Seng Index Futures Mini H-shares Index Futures	Morning Session	9:15 a.m. – 12:00 noon	9:15 a.m. – 12:00 noon	8:45 a.m. – 9:15 a.m.
	Afternoon Session	1:00 p.m. – 4:30 p.m.	1:00 p.m. – 4:00 p.m.	12:30 p.m. – 1:00 p.m.
	AHFT Session	5:15 p.m. – 11:45 p.m.	Not applicable	Not applicable

Remarks:

Auction Orders can only be submitted during the Pre Market Opening Period.

Any order submitted after market close or during lunch hour section will be rejected by the HK Exchange.

Effective Date	Product	HKATS Code		Client Margin		Clearing House Margin
				Initial	Maintenance
				(HK$)	(HK$)	(HK$)
20170403	Hang Seng Index	HSI	Full Rate /lot	81,130	64,904	61,000
			Spread Rate /spread	16,226	12,980	12,200
			Inter-Commodity Spread	Please refer to Table 1
20170403	Mini – Hang Seng Index	MHI	Full Rate /lot	16,226	12,980	12,200
			Spread Rate /spread	3,245	2,596	2,440
			Inter-Commodity Spread	Please refer to Table 1
20170403	Hang Seng China Enterprises Index	HHI	Full Rate /lot	34,912	27,929	26,250
			Spread Rate /spread	10,507	8,405	7,900
			Inter-Commodity Spread	Please refer to Table 1
20170403	Mini – Hang Seng China Enterprises Index	MCH	Full Rate /lot	6,982	5,585	5,250
			Spread Rate /spread	2,101	1,680	1,580
			Inter-Commodity Spread	Please refer to Table 1

 

The amount of margin requirement for an individual client portfolio is calculated on a real-time basis by using industrial standard, SPAN, and varies under different conditions. You may refer to the margin table of the stock options section on the HKEx website for an estimated margin requirement for each stock option contract.

There are currently seven types of orders: At-auction Order (“AAO”), At-auction Limit Order(“AALO”), Limit order (“LO”), Enhanced Limit order (“ELO”), Special Limit order (“SLO”), Good Till Date Order (“GTD”) and Stop Loss Limit Order(“SLLO”).

After you can go to the ‘Order Page’, another small window will be displayed when right-clicking on the order, which will allow the user to make changes on it. The order details will pop up where you can amend the order by clicking on the ‘Change order’ button. You can amend the price or quantity of the order.

To cancel an order, another small window will be displayed when right-clicking on the order, which allows the user to cancel on it. The order details will pop up where you can cancel the order by clicking on the ‘Delete order’ button.

To close out an open position for a futures contract, login to our “Futures Trader Pro” and go to “Position Page”. Click on the contract and “Close-out” button, order details will be filled in automatically (the price will be filled with the best price of the opposite open contract at the moment you click on the button). Verify the order details, and then click on ‘Buy’ or ‘Sell’ to confirm the order.

Your open positions and placed orders will not be closed even when you are offline. All the open positions will remain active even if you are logged out of your trading platform as the orders will be active on the server side. If you wish to close the orders, you will have to manually close each position on your trading platform.

Kindly attempt to shut down the platform and restart it.
If the problem persists, kindly remove any recently installed programs, and restart the platform.

If you still encounter problems, please contact cs@blackwellglobal.com.hk.

At Blackwell Global Precious Metals, all trades via MT4 are executed using the Straight Through Processing (STP) business model with instant order fills. This means that your order is sent directly to the liquidity providers with no manual intervention. In addition, we maintain our partnership with a NASDAQ-listed firm, EQUINIX, which connects global firms and banks supplying market data. EQUINIX utilises optical fibre as opposed to the conventional internet connection, allowing the fast execution speed and lower latency much needed in trading.

MetalDesk, the world’s first exchange-based trading platform for physical precious metals, enables instant order execution and trade settlement on physical bullion. Your orders will be instantly reflected in the MetalDesk platform.

You may use the demo account for as long as you like. Practicing on a demo account before trading live is an essential aspect of the trading process where you can learn to analyse the market and trade without losing real money. Note that all inactive demo accounts have a validity of 30 days.

What are the market hours for trading precious metals?

The spot precious metals market is open 23 hours a day on weekdays and is closed over the weekend. You will not be able to place any trades, stops or limits when the market is closed.
Server Time (GMT+1): Open from Sunday 00:00 | Close on Friday 23:00
(with daily break from 23:00 to 00:00)
*Our Server Time is set to GMT +1, subject to Europe Daylight Savings.

For more details on spot metals, please click here.

For allocated precious metals (gold/silver/platinum), trading is 23 hours a day, 5 days a week.

The market is closed from 6am to 7am HKT. This will move an hour forward when Daylight Savings Time starts for Eastern Time (USA).

In times of high market volatility, the market may not be as liquid as usual. Hence, your orders will be filled with the best available market price, as quoted by our liquidity providers.

For MetalDesk, trading does not depend on liquidity but on physical metals, as such, market gaps does not apply.

Slippage is the difference between the expected price of a trade and the actual price you trade at. Slippages happen when the market is illiquid, also during major news or announcements which is similar to when a market gap occurs. Your orders will be filled with the best available market price provided by our liquidity providers.

MetalDesk is for trading allocated metals, as such, slippages does not apply.

When major news is announced, the market tends to widen the spreads of various instruments as the banks become more cautious and do not provide enough liquidity. We would advise traders not to trade during news release as there might be gaps in the market, which would disrupt your intended trading strategies.

For MetalDesk, the advantage of trading allocated metal is that it is trading in full value and the right price is more essential.

We provide technical and dealing support as well as personal assistance for your difficulties.

1. You may come down to the store for personal assistance during opening hours.

2. Phone lines are available from Mon 7am – Sat 4am (HKT Summer time) at +852 38966003

3. You may wish to email us at cs@blackwellglobal.com.hk for any technical issues, and we will reply you the next working day.

We provide technical and dealing support as well as personal assistance for your difficulties. Our support team is available during forex trading hours:

Period of October to April	GMT 22:00 Sunday – 22:00 Friday Server time 23:00 Sunday – 23:00 Friday
Daylight saving period from April to October	GMT 21:00 Sunday – 21:00 Friday Server time 23:00 – 23:00 Friday

For any technical issues, please email cs@blackwellglobal.com.hk or you can chat with us through Live Chat for all enquiries.

Please verify your MT4 platform’s internet connection to the server by looking at the connection bar on the bottom right-hand corner of the platform.

• Green bars illustrate that you are connected to the server.
• Red bars illustrate that you are not connected to the server.

Having red bars?
• You can rescan the servers by left-clicking on the Green/Red bars. Click on “Rescan Servers” to allow our system to assign the best available server to you. Alternatively, you can select from any one of the servers from the list.
• If you receive an error message stating “Invalid Account” in the bottom right-hand corner of the platform, you have either keyed in an invalid account ID or password, or selected an invalid server type.

Platform is not responding?
• Kindly attempt to shut down the MT4 platform and restart it.
• If the problem persists, kindly remove any recently installed Indicators/Expert Advisors, and restart the MT4 platform.
• If you still encounter problems, please contact cs@blackwellglobal.com.

As MetalDesk is a web-based application accessed online via a web browser, please check your internet connection and ensure its stability.

The Meta Trader 4 application is available for iPhone, iPad and Android.

Blackwell Global offers the MT4 platform. The MT4 platform is developed by Meta Quotes and is famous for its simplicity, customization and for the use of Expert Advisors. MT4 also has the following benefits:

• Free
• Multilingual interface
• Minimal CPU system requirements
• Market analysis materials provided on real-time events
• Various technical indicators and specific line studies
• Database available for historical data for back testing
• Availability of Expert Advisors (EAs)
• Hedging allowed
• Detailed help manuals
• Alerts and mail support

If you have further questions regarding platforms, please do not hesitate to contact us at cs@blackwellglobal.com.hk

MT4 and MT5 have different strengths. The MT4 platform allows scalping and hedging, which is highly popular, whereas the MT5 does not allow scalping or hedging. Technical indicators and Expert Advisors from MT4 are also not compatible with the new MT5 platform.

Your open positions and placed orders will not be closed even when you are offline. All the open positions will remain active even if you are logged out of your trading platform as the orders will be active on the server side. If you wish to close the orders, you will have to manually close each position on your trading platform.

Trailing Stop is an order that is set to a certain percentage level below the market price in a long position. Unlike Stop Loss and Take Profit orders, Trailing Stop is set by the client and works from the client terminal side. Hence, this order will not be executed if the client terminal is offline or disconnected.

The time displayed on the MT4 platform is the server time which is GMT +2 .

No, unfortunately you are unable to change the time zone on the platform.

Yes. You can access your MT4 account from different computers at the same time, including the mobile version.

Unfortunately, the Blackwell Trader MT4 platform is not compatible with Mac devices as of yet.

Blackwell Global is a global financial service provider specialising in online trading service since 2010. Blackwell Global has offices in countries including United Kingdom. Hong Kong and Cambodia.

Yes, we are a fully regulated company.

Blackwell Global Securities Limited and Blackwell Global Futures Limited are limited liability companies registered in Hong Kong with their registered office at 26/F, Overseas Trust Bank Building 160 Gloucester Road, Wanchai, Hong Kong. Blackwell Global Securities Limited and Blackwell Global Futures Limited are authorised and regulated by the Securities and Futures Commission (SFC).

Yes we are a global company and we are expanding as the day goes by. Our representatives serve almost every continent in the world, with our offices located in London, Hong Kong and Phnom Penh. We are offering our brokerage services worldwide across Asia Pacific, Europe, the Middle East and Africa (EMEA).

For more enquiries, please contact us at cs@blackwellglobal.com.hk .

Yes, of course! We cater to all traders, from beginners to professional traders. We also offer flexible account types, promotions and educational materials. Please do not hesitate to get in touch with our representatives.

Yes, we provide multilingual services and most of our representatives are bilingual. Below is the list of languages we provide.

• Arabic
• Chinese (Simplified & Traditional)
• English
• French
• German
• Hungarian
• Italian
• Korean
• Portugese
• Romanian
• Spanish